If the item is damaged in transit, please email me at crystalsinnovativedesigns@gmail.com so that I can evaluate the issue and make it right. 

Please remember, all items are handmade with love and involve many steps to make.  As with all hand-crafted items, slight imperfections exist. There may be small imperfections on your tumbler (slight color variation, seam line, etc.). These slight variations do not detract from the beauty and/or functionality, however, they do add character and charm that cannot be duplicated with items that have been mass-produced. 💕